At gtr99, responsible gaming isn't a regulatory footnote — it's a core part of how we operate. The platform is built for entertainment, and we take seriously our role in ensuring that gaming stays that way for every Malaysian player on our platform.
Strictly 21 & Above Onlygtr99 operates exclusively for adults aged 21 years and above. This is a firm requirement — not a recommendation. Age verification is completed on every account before any withdrawal is processed. No exceptions.
The vast majority of gtr99 players engage with the platform exactly as intended — as a form of leisure. Betting on an EPL fixture on a Saturday evening, playing a few rounds of live baccarat during a long weekend, or spinning through the latest PG Soft slots release for fun. That kind of casual, recreational gaming is what gtr99 is designed for.
Responsible gaming means playing with money you can genuinely afford to lose, within time limits that don't intrude on the rest of your life, and with a clear understanding that the house edge means losses are the statistically expected outcome over time. Wins are real and happen every day at gtr99 — but they are not guaranteed, and any gaming strategy that assumes they are is a path to financial harm.
gtr99 actively monitors platform usage for behavioural patterns associated with problem gambling — rapid escalation in bet sizes, extended continuous play sessions, frequent deposit-and-loss cycles, and attempts to "chase" losses with increasing stakes. When these patterns are detected, gtr99 may reach out to the Member proactively and will always make responsible gaming tools available without delay.
We never pressure a Member to continue playing, to increase their deposit limit, or to disregard a self-set restriction. Any gtr99 staff member who does so is acting against company policy and should be reported immediately to support management.
If three or more of these apply to you, please use the self-exclusion tools available in your gtr99 account settings and consider reaching out to a responsible gaming support service.
Answer honestly — results are not recorded or shared with gtr99.
All tools below are accessible directly from your gtr99 account settings — no support ticket required to activate any of them. Deposit limit reductions and self-exclusion take effect immediately.
Set a maximum MYR deposit amount per day, week, or month. Once the limit is reached, no further deposits are accepted until the period resets. Reductions take effect immediately. Increases require a mandatory 7-day cooling-off period before they apply.
Set a maximum duration for each gaming session. When the time limit is reached, you will be logged out automatically. You can set this from 30 minutes up to 4 hours per session. It applies across all sections of the platform.
Enable periodic on-screen notifications during play showing your current session duration, total bets placed, and net win/loss. Intervals can be set at 15, 30, or 60 minutes. These pop up across all game types including live casino and slots.
Take a short break from gaming without permanently closing your account. Cool-off periods are available in 24-hour, 7-day, and 30-day durations. During a cool-off period, your account is suspended and cannot be reactivated until the period ends.
Exclude yourself from gtr99 for 30, 60, or 90 days, or permanently. During exclusion, your account is fully suspended — you cannot log in, deposit, or place bets. Permanent self-exclusion is irreversible. Your remaining balance is returned on request.
Live chat support is available around the clock. If you need to activate any responsible gaming tool urgently, or if you are in distress about your gambling behaviour, gtr99 support staff are trained to assist and to signpost external support services.
Self-exclusion is the strongest responsible gaming tool available on gtr99. If you feel you need a break — whether for a month or permanently — the process is straightforward and takes effect immediately.
Navigate to gtr99.win and sign in to your registered account. You do not need to contact support first — self-exclusion can be initiated entirely by yourself.
The Responsible Gaming section is in the main account settings menu. All available tools — deposit limits, session timers, cool-off, and self-exclusion — are listed here.
Choose from 30-day, 60-day, 90-day, or permanent self-exclusion. Read the confirmation screen carefully — permanent exclusion cannot be reversed once confirmed.
After confirming, your account is suspended immediately. You will receive an email confirmation. Any remaining balance can be withdrawn within 7 days by contacting gtr99 support.
Self-exclusion from gtr99 is an important step, but if gambling has become a serious problem, professional support from a responsible gaming organisation can make a significant difference in recovery.
gtr99's minimum age requirement is 21 years old. This is applied without exception across all account types, all markets, and all game categories on the platform. There are no "free play" or "demo" modes available to unverified users — every form of access to gtr99 requires a verified, age-confirmed account.
Age verification is completed as part of the mandatory KYC process. For Malaysian players, this requires submission of a valid Malaysian IC (MyKad) or passport. Date of birth is verified against the submitted document. Accounts where KYC has not been completed cannot process withdrawals, regardless of account balance.
gtr99 also implements device-level controls to prevent reregistration by accounts that have been closed for age violations. If you are aware of a minor who has accessed gtr99 — whether using their own details or someone else's — please report this to support immediately at [email protected]. Reports of underage gambling are treated as the highest priority compliance matter.
Parents and guardians are strongly encouraged to use parental control software to restrict minors' access to online gaming sites. gtr99 recommends that household devices used by minors are configured to block access to gambling websites through browser-level content filters.
Research consistently shows that exposure to gambling before the age of 21 significantly increases the risk of developing gambling-related problems in adulthood. gtr99's strict age verification is not just a legal requirement — it is a meaningful intervention in preventing gambling harm.
Seeking help for a gambling problem is a sign of strength, not weakness. The following types of support are available for players in Malaysia and internationally. gtr99 supports all Members in accessing these resources — use them without hesitation.
Malaysia's Ministry of Health operates addiction counselling services accessible via national health clinics (Klinik Kesihatan) throughout Kuala Lumpur, Penang, Johor Bahru, and Petaling Jaya. Mental health services are available at no cost to Malaysian citizens.
Gamblers Anonymous operates a peer support network based on shared experience and mutual accountability. Fellowship meetings are available in various forms in Malaysia. The GA programme has helped hundreds of thousands of people globally manage and recover from problem gambling.
Cognitive Behavioural Therapy (CBT) delivered by a qualified therapist is widely regarded as the most effective treatment for problem gambling. Private counselling and CBT services are available in Kuala Lumpur, Bangsar, and major Malaysian cities. Your GP can provide a referral.
gtr99 operates under an international gaming authority licence that requires us to maintain an active responsible gaming programme, including referral pathways to third-party support organisations. Self-exclusion from gtr99 does not prevent you from accessing other gambling platforms — if total abstinence is your goal, consider requesting multi-operator exclusion through the responsible gaming authority relevant to your region.
If you're confident you're playing responsibly, gtr99 offers Malaysia's best online gaming experience — from EPL betting to live baccarat and the latest slots. Register, verify, and play within your limits.
21+ only · Self-exclusion available 24/7 · MYR-native · Licensed platform